RETURNS

At Annie Thompson Studio, we take pride in the quality and craftsmanship of our garments and accessories. Our attention to detail in design, materials and construction is unyielding as is our commitment to customer satisfaction.

 

CUSTOM ORDERS

Custom orders are initiated immediately upon order placement and are built to your agreed-upon specifications by our select team of qualified makers and constructors. Such orders cannot be canceled, returned or refunded.  An additional cost will be applied to any changes in materials & notions thereafter.

 

RETURN & EXCHANGE POLICY

For online orders, you can return merchandise within 14 days from the date received exchange or store credit only. 

Return items must be in new condition, with original tags attached. Return items must not be washed, worn or altered. 

Returns can be made by mail.

All returns will be subject to a $30 restocking fee. 

 

RETURNING BY MAIL

If you are unable to get to our Studio, just mail your return to us. Returns must follow the guidelines in our return policy, above. 

If possible, please use the original shipping box and packing materials.

Please allow up to 2 weeks for us to receive and process your request. We will send you an email notification after we have processed your return.

We suggest using a tracking number. Only merchandise received by our studio can be credited.

The package should be taken to your postal carrier and mailed to the following address:

ANNIE THOMPSON ARTELIER 
PO Box 30026 Mosley PO, 
Wasaga Beach, Ontario
Canada 
L9Z 0C3 

If you have any questions at all, please email us at annie@anniethompson.ca.